Last updated: July 20, 2026
Welcome to StackTie. By accessing or using our website and services, you agree to be bound by these Terms of Service. StackTie is a service that designs, builds, and maintains custom HubSpot integrations connecting HubSpot to the other tools in your stack. These terms govern your use of this website and, together with the engagement agreement we sign with you, our services. Please read them carefully. If you do not agree to these terms, you may not use StackTie.
You must be at least 18 years old to engage StackTie. By using this website or engaging our services, you represent that you are at least 18 years of age and have the legal authority to enter into these terms. If you are acting on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
We begin work once we have agreed on the scope of your integration. Each engagement is defined by a written proposal or agreement covering the integration to be built, the build fee, the monthly maintenance retainer, and the timeline. To design, build, and maintain your integration, you grant us access to the specific systems involved (such as your HubSpot portal and the tools you want connected). You are responsible for keeping your own account credentials secure and for notifying us immediately at michael@stacktie.com if you suspect any unauthorized use of your systems or of the integration.
StackTie designs, builds, and maintains a custom integration between HubSpot and the tools you specify, then monitors it in production and addresses failures as part of the maintenance retainer. Our service depends on the APIs provided by HubSpot and the third-party tools we connect. If those platforms experience downtime or change their API terms or functionality, it may affect how your integration operates. We are not responsible for disruptions caused by third-party platform changes or outages, though keeping your integration working as those tools change is exactly what the maintenance retainer covers.
We offer a 14-day delivery guarantee. If your integration is not live and syncing within 14 days, we refund the build fee in full, including the deposit. The 14-day period begins once the scope of work is agreed in writing and we have received working credentials and access to every system in scope, and it is paused for any period in which we are waiting on you for access, information, or a decision. The monthly maintenance retainer begins 30 days after go-live. This guarantee is our commitment to you and does not limit any other rights set out in your engagement agreement.
Our pricing is a one-time build fee plus a flat monthly maintenance retainer. The build fee is scoped to your integration and quoted upfront in your engagement agreement. Larger, multi-system, or high-volume builds are quoted upward from the base build fee. Prices are listed in USD.
Build fee: Charged only once your integration is live and you have confirmed it works, in line with our delivery guarantee.
Maintenance retainer: Billed monthly in advance. It covers monitoring, fixes, and a set allowance of engineering time each month for changes and updates that keep your integration running. Any minimum term, the size of the monthly allowance, and how unused time is treated are set out in your engagement agreement, along with invoicing and payment terms. The integration remains yours whether or not the retainer continues.
You agree not to use this website or our services to:
You own all of your data. By engaging StackTie, you grant us a limited, non-exclusive license to access, process, and move that data solely for the purpose of building and maintaining your integration. We do not use your data for any other purpose, including training models, analytics, or advertising. The custom integration we build for you is yours to keep as described in your engagement agreement. Our handling of your data is described in our Privacy Policy and any Data Processing Agreement we sign with you.
StackTie retains ownership of its pre-existing and reusable tools, frameworks, libraries, and know-how used to deliver your integration. The custom configuration and deliverables built specifically for you are yours as set out in your engagement agreement. Nothing in these terms grants you any right to use the StackTie name, logo, or branding without our prior written consent. HubSpot and the other tools we connect are trademarks of their respective owners and are referenced here only to describe compatibility.
Except as expressly stated in these terms or your engagement agreement, our services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, StackTie shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising out of or related to your use of our services. Our total aggregate liability to you for any claims arising from or related to these terms or the services is limited to the amount you paid us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless StackTie, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of our services, your violation of these terms, or your infringement of any third-party rights.
Either party may end an engagement as set out in the engagement agreement. You may cancel the monthly maintenance retainer at any time, and the integration remains yours. We may suspend or end our services if you materially breach these terms or your engagement agreement, or use our services in a way that could harm our systems or the connected platforms.
Upon termination, we will stop monitoring and maintaining your integration and will revoke and delete the credentials and access tokens we hold within 30 days. Sections of these terms that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will remain in effect.
We reserve the right to modify these terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of our website or services after the effective date of the revised terms constitutes your acceptance of the changes. If you do not agree to the updated terms, you must stop using our website and services.
These terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.
Before filing any legal claim, you agree to first attempt to resolve the dispute informally by contacting us at michael@stacktie.com. We will try to resolve the matter within 30 days.
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
If you have questions about these Terms of Service, please reach out to Michael at michael@stacktie.com.
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